Support
Last updated: 22 September 2026
We answer by email, in English and in the main travel languages. Please include the order reference shown in the App — it lets us find your application immediately.
Typical reply time: within a few hours, 7 days a week. Urgent (arrival within 24 h): put “URGENT” and your arrival date in the subject line.
Common questions
I paid but have not received my QR code yet
Most applications are delivered within a few hours. Open the App first — your QR code appears there as soon as it is ready — then check the spam or promotions folder of the email address you used. If you still have nothing after 24 hours, or your arrival is sooner, email us with your order reference.
I made a mistake in my details
Email us the order reference and the exact correction. We resubmit the application and send a new QR code where possible. Corrections requested after arrival cannot be applied.
I entered the wrong email address
Send us your order reference (shown in the App) and the correct email address from the address you want us to use. We will re-send the QR code there.
I need cards for several travellers
Each traveller needs their own arrival card and QR code. Add up to 6 travellers in one application in the App: each of them receives their own card, all sent to the same email address.
Payment and receipts
The service fee is shown before payment. A receipt is emailed after purchase. If you do not recognise a charge, contact us first so we can identify the transaction.
About the Service
TDAC Arrival Card Assistant is an independent private assistance service. We are not affiliated with the Thai government or any government agency, and we cannot answer questions about entry decisions, visas or border procedures — only about the application we prepare for you.
See also our Privacy Policy and Terms of Service.